Milan. March-May 2016. To react to the deep changes in the Gas Market in Italy and Europe, the leading Italian Company in the field has renovated its commercial offer for Large Costumers. Q360 supported the internal Focal Points planning and putting up a pilot training program on the new Catalog of Products addressed at KAM and Back Office in the Department. The use of the exclusive methodology Q360 of formative co-planning made it possible to rapidly transfer the complex technical content in the daily practicality of the participants. Considered the success that the Italian pilot edition had had, the formative program has been implemented in all European commercial areas.